1. Introduction
Blessings Telehealth Services LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website (blessingstelehealthservices.com), use our client portal, or engage our services.
We comply with applicable privacy laws including the Health Insurance Portability and Accountability Act (HIPAA), the New York SHIELD Act, and the Children's Online Privacy Protection Act (COPPA).
2. Information We Collect
Information You Provide Directly
- Account information: Name, email, phone, date of birth, mailing address.
- Health information: Medical history, conditions, medications, care preferences, insurance details.
- Payment information: Credit card data is processed by Stripe; we never store full card numbers on our servers.
- Communications: Messages you send through our portal, email, or phone.
- Family/emergency contacts: Names and contact details for authorized persons.
Information Collected Automatically
- Device data: IP address, browser type, device identifiers, operating system.
- Usage data: Pages visited, links clicked, time spent on site.
- Cookies: We use essential cookies only — no advertising or tracking cookies.
3. How We Use Your Information
- To provide healthcare and coaching services you request
- To coordinate care among caregivers, family members, and healthcare providers
- To process payments and bill insurance
- To send appointment reminders, follow-up communications, and care updates
- To improve our services and ensure quality
- To comply with legal, regulatory, and licensing requirements
- To respond to your inquiries and provide customer support
We will never sell your personal information or use it for advertising purposes.
4. Protected Health Information (PHI)
Any health information you provide is treated as Protected Health Information (PHI) under HIPAA. We have a separate HIPAA Notice of Privacy Practices that describes how PHI is used and disclosed, and your rights regarding that information.
5. When We Share Information
We share information only with your authorization or as permitted by law. Specifically:
- With our care team: Caregivers, coaches, and coordinators who need information to provide your care.
- With healthcare providers: Your doctors, hospitals, and pharmacies — when relevant to your care and authorized.
- With service providers: Stripe (payments), HIPAA-compliant communication platforms, and software vendors who sign Business Associate Agreements (BAAs).
- For legal compliance: When required by law, court order, or government request.
- In emergencies: To prevent serious harm to you or others.
6. How We Protect Your Information
- Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256).
- Access controls: Only authorized personnel can access your information, on a strict need-to-know basis.
- Audit logs: All access to your records is logged and reviewed.
- HIPAA training: Every staff member completes HIPAA training at hire and annually.
- Physical security: Physical records are stored in locked, access-controlled facilities.
- Breach response: We have a documented breach response plan and will notify you within 60 days of any breach affecting your information.
7. Your Rights
You have the right to:
- Access your personal information and request a copy
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Restrict how we use your information
- Receive your information in a portable format
- Withdraw consent at any time
- File a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights
To exercise any of these rights, contact us at privacy@blessingstelehealthservices.com or call (518) 588-1048.
8. Children's Privacy
Our services are not directed to children under 13 without parental consent. For minors (under 18) who are our clients, we obtain consent from a parent or legal guardian and follow all applicable state laws for minor patient consent and confidentiality.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and post a notice on our website. The "Last updated" date at the top reflects the most recent changes.
If you have any questions about this Privacy Policy or our privacy practices:
Blessings Telehealth Services LLC
Rensselaer County, NY
Phone: (518) 588-1048
Email: privacy@blessingstelehealthservices.com
Privacy Officer: Blessing Adjei